reporting a claim

A Quick Guide to Claim Reporting

If emergency treatment is necessary, seek medical attention immediately.

Please report the claim within 24 hours of the injury, by using one of the following Claim Reporting Options:

• Nurse Triage 24/7 Call-In- Reporting: (855)-342-6942

The 24/7 call-in service was launched with after-hours and weekend employees in mind, but can be used for any (and all) staff at the county’s discretion. It’s ideal for use immediately following a non-life-threatening emergency and provides prompt medical direction to your injured worker. For claims where the employee has already sought medical treatment, reporting should be done through the web service or by fax. The RN service is to assist in medical direction at the time of injury.

When using this reporting option, a Registered Nurse will:

  • Telephonically triage the claim and make any necessary medical referrals.

  • Obtain the required information from the caller to complete an incident report (All calls are recorded).

  • Forward a copy of the report to 1) the CCMSI claims adjustor, and 2) the designated county contact. A third recipient can be requested.

  • Advise the caller that a CCMSI adjuster will be contacting the injured worker within 24 hours or the next business day.

• Online Web Reporting: If you don’t have an online account set up, call Tom Dressler (CCMSI) @ (314)-418-5515. We encourage you to do this BEFORE you actually have a claim to file. It’s a very easy process!

• Fax Reporting: Fax the claim information directly to CCMSI at (314)-621-0345.

For further claims assistance, contact Brett Kelemen, Indemnity Claims Adjustor, (314) 418-5562, bkelemen@ccmsi.com or Amy Carpenter, Indemnity Claims Adjustor, (314) 418-5506, acarpenter@ccmsi.com